抱怨

抱怨

如果您对服务的任何方面有抱怨,则可以通过以下任何列出的方法联系Colt。

Please provide the following information:

  • 您投诉的主要详细信息
  • Your Colt account or circuit number (existing Colt customers only); and
  • Your name and telephone number

国家
英国 0800 358 3999 / +44 207 6087
(周一至周五,上午8:30 - 下午5点)
Customer Service
COLT技术服务
Colt House
20大东街
London
EC2A 3EH
奥地利 0800 880 990 / +43 1 253 07 02 02
(周一至周五,上午9点 - 下午5点)
COLT技术服务
GmbHz.H.
Kundenbetreuung
Kärntner戒指10-12
1010 Wien
比利时 0800 507 01 / +32 2 790 16 29
(24 hours)
Customer Service
COLT技术服务
nv Culliganlaan 2 H
B-1831 Diegem
丹麦 +45 70 71 25 99
(24 hours)
COLT技术服务A/S
Borgmester Christiansensgade.
55 2450københavnsv
法国 0800 948 888 / +33 1 709 95 600
(Monday to Friday, 9am-5pm)
COLT技术服务
Customer Service
23-27 rue Pierre Valette
92247 Malakoff Cedex.
德国 0800 182 2233 / +49 69 56606 9000
(24 hours)
Colt Technology Services GmbH,
Gervinusstrasse 18-22
法兰克福60322
爱尔兰 1800 944 040 / + 353 01 536 9312
(Monday to Friday, 9am-5pm)
COLT技术服务Limited
One Gateway, East Wall Road
都柏林3.
Italy 192 090 / +39 0289634895
(周一至周五,上午9点 - 下午5点)
COLT技术服务
s.p.a.vialle jenner,
56 20159 Milano.
Netherlands 0800 265 8023 / +31 20 798 0000 COLT技术服务B.V.,
van der madeweg 12-14a
1114 AM Amsterdam-duivendrecht
Postbus 94014
1090 Ga Amsterdam.
葡萄牙 808 780 222 / +35 1 211 202 795
(De Segunda A Sexta-Feira:DAS9H00às18H00)
埃斯特拉达达黎他,N.º118,
编辑。B1,Parque Holanda,
2790-114 Carnaxide
西班牙 901 888400 / +34 91 7887520
(周一至周五,上午9点至下午2点,下午2点)
COLT技术服务SAU
客户服务
C /Telémaconº5
28027 Madrid
Sweden +46 8781 8383
(24 hours)
COLT技术服务
Abbox 3458.
103 69 Stockholm
瑞士 0800 560 560 / +41 58 560 1720
(周一至周五,上午9点 - 下午5点)
COLT技术服务GmbH
Albulastrasse 47,
8048苏黎世

截至2017年7月1日,允许消费者和用户以电子格式提交投诉的新数字平台www.livroreclyacoes.pt., with the same value as the complaints submitted in physical format. The so-called “Electronic Complaints Book” (“Livro de Reclamações Electrónico”) was created by Decree-Law 74/2017, of June 21st 2017 and regulated by Regulation 201-A/2017, of June 30th 2017.

如果您的投诉仍未解决,八周后仍未解决,则始终以适用法律规定的任何其他时间帧,或者我们同意书面同意,争议应通过备用争议解决(ADR)来定居,您可以联系以下组织之一:

英国 Ombudsman Services 0330 440 1614. osenquiries@os-communications.org Ombudsman Services: Communications
PO Box 730
沃灵顿WA4 6WU.
Ombudsman Services is a third party arbitrator and they will take evidence from both you and Colt to make an independent decision based on the merits of the case. Ombudsman Services will only handle disputes for businesses with ten employees or fewer.
奥地利 rundfunk und telekom sengierungs-gmbh(“rtr”) 0810 511811(0.07267 /分钟)周一至周五,周五凌晨8点 - 下午5点 www.rtr.at Rundfunk und telekom sengierungs-gmbh schlichtungsstelleMariahilferStraße77-791060 Wien A deadline may be set for the RTR to act. This will need to be met if your enquiry is to be processed. When you receive our response, please verify the existence of any such deadlines immediately.
比利时 Ombudsdienst voor Telecommunicatie / Service de médiation pour les télécommunications +32 22230909或+32 22230606 klachten@ombudsmantelecom.be;plaintes@mediateurtelecom.be;www.ombudsmantelecom.be. Koning Albert II-LAAN 8巴士3 TE 1000 Brussel / Boulevard du Roi Albert II 8 Boite 3 1000 Bruxelles 没有其他信息
丹麦 Teleankenævnet +45 33186900 teleanke@teleanke.dk或www.teleanke.dk. Telealkenævnetnørrevoldgade 48,st。1358københavnk 丹麦抱怨身体”Teleankenævnet”处理s certain disputes between end consumers and providers of certain telecommunications services. Find out more about Teleankenævnet's authority and other requirements governing the filing of complaints at www.teleanke.dk.
德国 联邦网络电力,天然气,电信的调解委员会 +49 228140. info@bnetza.de,www.bundesnetzagentur.de. 参考。216 Schlichtungsstelle Postfach 80 01 53105波恩 没有其他信息
爱尔兰 通信监管委员会(COMREG) +353 1 8049600 info@comreg.ie或confumerline@comreg.ie或www.comreg.ie Block DEF, Abbey Court, Irish Life Centre, Lower Abbey Street, Dublin 1 没有其他信息
Italy 每Le Comunicazioni(Co.re.com)的Comitato Regionale N / A. Co.re.com列表。可访问www.corecomitalia.it N / A. There is one Co.Re.Com. in each Italian Region. The customer should contact the Co.Re.Com. in the region where he is resident or where the offices are located.
Netherlands ACM (Authority for Consumers and Markets) +31 70 7222 000 www.acm.nl 宝箱163262500 Bh Den Haag 没有其他信息
葡萄牙 anacom - autoridade nacional detelecomunicanções 800206665 (De Segunda a Sexta-feira: das 9h00 às 16h00) info@anacom.pt ; www.anacom.pt AV。JoséMalhoa,N.º12,1099-017Lisboa 没有其他信息
西班牙 SETSI 901336699. www.usuariosteleco.es Gobierno de España. Ministerio de Industria Turismo y Comerci P. de Castellana, 160, C.P. 28071 Madrid , Madrid, España . 没有其他信息
瑞士 联邦通信委员会(Comcom) +41 313235290 comcom@comcom.admin.ch;www.com.ccom.admin.ch. Marktgasse 9Ch-3003伯尔尼 没有其他信息

如果您已采取上述步骤但仍然涉及,您可以向国家监管机构提出投诉:

英国 通信办公室(OFCOM) 020 7981 3040 or 0300 123 333, contact@ofcom.org.uk or www.ofcom.org.uk Ofcom联络中心,伦敦南威克桥路,伦敦SE1 9HA OFCOM无法改变Otelo决定,也不能要求审查决定。
奥地利 广播和电信监管有限公司(“rtr”) 0810 511811(0.07267 /分钟)周一至周五,周五凌晨8点 - 下午5点Webformular unter: www.rtr.at Broadcasting and Telecom Regulatory Licensing Office Mariahilfer Straße 77-79 1060 Vienna Deadlines can be provided for the responsibility of the RTR, which you must comply with, otherwise your request will not be processed: please inform yourself immediately upon receipt of our execution on the existence of such deadlines.
比利时 BIPT / IBPTBelgian Institute for Postal Services and Telecommunications Institut belge des services postaux et des télécommunications +32(0)2 226 88 88 info@bipt.be www.ombudsman telecom.be Bipt - 椭圆建筑 - 建筑C - Boulevard du Roi Albert II 35 - 1030 Brussels N/A
丹麦 N/A N/A N/A 丹麦投诉机构“Telealkenævnet”将根据适当的情况前向其他丹麦投诉机构转发投诉。如果没有相关的投诉机构,则客户可以选择通过主管法院采取法律行动。
法国 Regulatory Authority for Electronic Communications and Posts (ARCEP) +33 140477000 Courrier@arcep.fr www.arcep.fr 电子通信和变电站的监管机构7,Square Max Hymans 75730巴黎Cedex 15 N/A
德国 Federal Network Agency for Electricity, Gas, Telecommunications, Post and Railways +49 228140 info@bnetza.de www.bundesnetzagentur.de 郁金香字段453113波恩 N/A
爱尔兰 通信监管委员会(COMREG) +353 1 8049600 info@comreg.ie or consumerline@comreg.ie www.comreg.ie Block Defabbey Court Irish Life Center下伊伯林街都柏林1 N/A
Italy 通信担保权限(AGCOM) +39 081 7507111或+ 39 06 69644111 info@agcom.it www.agcom.it Centro Direzionale,Isola B5Torre Francesco 80143那不勒斯 在参与agom之前,客户必须联系Constent Co.re.com。并通过他们的调解程序。
Netherlands OPTA (Independent Post and Telecommunications Authority) +31 70 315 35 00 Please refer to www.opta.nl to fill in online form Zurichtoren Muzenstraat 41 2511 WB The Hague N/A
葡萄牙 ANACOM - Autoridade Nacional de Telecomunicações 800206665 (Monday to Friday: 9am to 4pm) info@anacom.pt www.anacom.pt Of. José Malhoa, n.º 12,1099-017 Lisbon N/A
西班牙 N/A N/A N/A The Spanish regulator SETSI only deals with operators and not with customer complaints.
Sweden 国家邮政和电信局(PTS) +46 8 678 55 00 pts@pts.se www.pts.se Box 5398102 49 Stockholm N/A
瑞士 联邦通信委员会(Comcom) +41 313235290 comcom@comcom.admin.ch www.comcom.admin.ch Marktgasse 9Ch-3003伯尔尼 N/A